How do you deal with outstanding balances?

• Each month all accounts greater than 30 days old are reviewed by TBC staff and calls are made to insurance companies and/or patients, whichever is applicable, to initiate corrective action.

How will my claims be submitted?

• Most claims are submitted electronically through Payer Path. Payer Path has online claims correction capabilities which speeds up the payment process. The exception to electronic claims are workers compensation claims, which require that operative notes be attached to the paper claim form, and some carriers that are not currently set up to accept electronic claims.

If I have questions about my account, whom do I contact?

• Each client has an assigned client coordinator who serves as the primary contact to handle questions and inquiries for the practice.

How does the practice charge information get to your office?

• Work to be processed by TBC, can be sent to us by Courier or scanned at the practice site and downloaded by TBC staff

Do my payments go directly to you?

• This decision is based on the client’s preference. The options are:
  
  1) Payments to the client address,
  2) Payments to TBC address, or
  3) Payments to a lockbox, for processing by banking staff.